How do I pay?
Payment by any major credit cards and eCheck (from a checking account) are accepted.
What is the difference between Bundle and À La Carte?
Bundles are subscription purchases that bundle together all of our services (Virtual Workstation + Render + Storage), giving you everything you need to get started. Bundled services are discounted from à la carte so you save money. Bundles renew monthly, making it easy to continue working without having to keep buying new services.
You have a set amount of storage that continues month-to-month and are given an amount of Render Credits and Virtual Workstation hours to use each month. Whatever you don't use of the Render Credits and Virtual Workstation hours, does not rollover to the next month.
À La Carte gives you the ability to choose which services, as well as how much of each service you'd like to purchase. Services purchased à la carte expire in specific timelines outlined in their respective categories. For example, Render Credits expire after one year.
How do I cancel or change my Bundle?
We are working on creating the Accounts Management section of the website but in the meantime, you may contact Artist Care for assistance at firstname.lastname@example.org
What is a Virtual Workstation?
Virtual Workstation allows you to access Stratuscore’s graphic-intensive processing power in the cloud to use leading content creation tools — all you need is a computer with an 8Mbp/s internet connection. It is tied to our secure storage and cloud rendering giving you a seamless content creation experience. You can purchase as much Virtual Workstation time as you need to complete your projects.
How do I add software to my Virtual Workstation?
You can add software once you are logged in on the Virtual Workstation page (which you can get to from your Dashboard). Some software requires that you add license or login credentials in order to use it in your Workstation.
Which software is currently available for use on the Workstation?
Gimp and Blender are included in your workstation for free but you have the option to add other software, so long as you provide log in credentials or license information.
Our current offerings include Maya 2019-2022, with many more to come.
How are Workstation hours kept track of?
The timer for Workstation hours begins counting down once your Workstation session key is downloaded, and ends once you've exited out of your Workstation session.
For more information on Render Pricing, please click here.
What is a core hour?
Simply put, it is one processor core running for one hour. For example, if you have a dual quad-core workstation (8 cores) running for 1 hour, that would be 8 core hours. Ten 8-core servers running for 1 hour = 80 core hours.
How many core hours for my job?
The best way to get an estimate is to run a few sample frames with our FREE Test Render feature and multiply that average time by your total number of frames.
Which software or plugins is Render Rocket compatible with?
We are compatible with nearly 200 software and plugins. View full list
We will make account credit adjustments should you encounter an issue with your rendering project that is a result of a problem on our end. Should you encounter any problems, be sure and open a support ticket by emailing email@example.com. All requests for adjustments must be made within seven (7) days of the transaction date. Requests that are submitted after seven (7) days will not be considered for credit adjustment. If you have a question about your account or a concern on a recent project please contact your account manager directly or send email to firstname.lastname@example.org
Refunds We do not offer partial refunds on any pre-paid rendering packages, nor can we refund any un-used credits within a pre-paid rendering package. We do not offer refunds for customer related issues or mistakes such as and not limited to:
- Incorrect settings
- Underestimating rendering time
- Not monitoring render job
- Missing textures
- Wrong frames, camera, layers selected
- Incorrect resolution
Please, monitor your running renders for output and accuracy. Alert our support team immediately should you have a technical issue or concern — don't wait.