If you're getting an error trying to connect to the FTP, follow these steps to diagnose your connection error.
1. Verify that you are using the correct information:
USERNAME: Your RenderRocket.com username
PASSWORD: Your RenderRocket.com password
Please use the username/password combo that you use to log into the website. Not your email, or account name.
2. Reset your FTP
Log in to your account and click on "Manage Account" in the top right.
Click "Reset FTP Account" and follow the steps provided.
Re-try logging in with your FTP client.
3. Verify you or your company does not have any firewall restrictions for accessing outside FTP servers.
If all the above fails, reach out to our support team firstname.lastname@example.org. Please have your IP (that you were using for the login attempt) and login credentials ready to help pinpoint the issue as quickly as possible.
Not finding what you are looking for here? Try our searchable Help Resources or contact our support team for more information. You can always email email@example.com for technical questions. Don't hesitate to contact us - we are here to help you get your renders done and meet your deadlines.