Your Renders = Your Responsibility!
You are in the driver's seat as the creator of your content and the owner of your account. You decide what gets submitted, rendered, aborted or paused. You know how your content should look and when something isn't as it should be. Our support staff doesn't know what your renders should look like or what settings you want selected. In fact, we don't open your scene files or look at your content unless directed by you for a support inquiry. We cannot stress enough how important it is for you to monitor your render jobs and manage your Render Rocket workflow.
First - Test your scene!
It's always in your best interest to test your project prior to launching your final render. We provide free unlimited testing so that you can confirm the output is correct and make any optimization tweaks or changes before you spend any money rendering your project. We also provide a support team to help you with any technical questions.
Second - Launch your render job!
Once you have tested your project, are satisfied with the output, and have had all of your technical and pricing questions answered... You are ready to start your render job.
Finally (and most importantly) - Monitor your account and renders!
Once you have launched your final render, be sure and log in to your account and periodically check your frame status, output, render time and credit balance. It is best to monitor your account from the dashboard (if you have multiple running render jobs), or the Mission Details page if you only have one render job running.
To get to the Mission Details page, log into your account. You will be directed to the Dashboard. The Dashboard will show any currently running render jobs. Click on the name of the running render job, and you will be taken to the Mission Details page for that render job. In this area you can see a complete summary of your job status; what frames are running, completed frames, preview images, logs, and credit usage. In the case below, this job has used 15 credits/core hours so far and frames are averaging 5 seconds per frame.
Don't make the mistake of launching a render job without testing it, only to find out that the render is not what you wanted. Account adjustments are only made for technical issues that originate on our end. Customer mistakes will not be refunded.